Careers at Alpha

THE COMPANY 

At Alpha Car Hire, we're passionate about making road experiences easy and affordable through exceptional customer service and quality vehicles. As one of Australia's leading independent car hire companies, we're growing rapidly and looking for a commercially minded Senior Accountant to help drive our financial performance and support the next stage of our growth. 

ABOUT THE OPPORTUNITY 

Reporting directly to the CFO, you'll play a key role in delivering accurate financial reporting, maintaining strong financial controls and ensuring statutory compliance across the business. You'll partner with leaders across the organisation, identify opportunities to improve systems and processes, and provide valuable financial insights that support strategic decision-making. 

QUALIFICATIONS & EXPERIENCE 

We're looking for someone who has:

• Degree in Accounting, Finance or a related discipline. 
• CA/CPA qualification (or currently working towards). 
• Strong experience in financial reporting, month-end close and statutory compliance. 
• Sound knowledge of Australian tax and accounting requirements (BAS, GST, PAYGW, Payroll Tax, FBT and Super). 
• Experience with Xero or a similar accounting/ERP system. 
• Advanced Excel skills and strong analytical ability. 
• Experience in multi-site, fleet, transport or asset-intensive industries is highly regarded.

KEY RESPONSIBILITIES 

• Lead month-end and year-end close processes, including journals, accruals, reconciliations, balance sheet reviews and preparation of accurate financial and management reports.
• Prepare financial reporting, variance analysis and supporting commentary to assist the CFO and Executive Leadership Team in strategic decision-making.
• Prepare and review workpapers to support statutory compliance, including BAS, GST, PAYGW, Payroll Tax, FBT, Superannuation and other regulatory obligations. 
• Maintain the integrity of the general ledger and strengthen financial controls by investigating reconciliation differences, identifying process exceptions and supporting continuous improvement initiatives. 
• Partner with branch managers and department leaders to provide commercial financial insights, improve reporting accuracy and enhance operational accountability across the business. 
• Support the ongoing development of finance systems, automation and process improvements to improve efficiency, scalability and reporting capability. 
• Prepare audit schedules, reconciliations and supporting documentation while liaising with external accountants, tax advisers and auditors to ensure compliance and audit readiness. 
• Contribute to a high-performing finance function by supporting additional projects and undertaking other reasonable duties aligned with your skills, experience and the needs of the business.

WHY ALPHA 

At Alpha, you'll have the opportunity to make a genuine impact while working alongside an experienced and supportive executive leadership team. We offer: 

• Competitive salary package.  
• Flexible working arrangements.  
• A collaborative team that genuinely values culture and people.  
• Opportunities for professional growth and career development.  
• Employee Assistance Program (EAP).  
• Staff, friends and family discounts on car hire.  
• The opportunity to influence business improvement in a growing Australian company.

If you're an experienced accountant who enjoys partnering with the business, improving processes and delivering high-quality financial outcomes, we'd love to hear from you. 

About us

Alpha Car Hire is one of Australia’s leading independent car hire providers, delivering affordable, reliable, and customer-first rental solutions. We’re a fast-growing company dedicated to providing exceptional experiences for our customers.

The Customer Experience Representative is an important role within our operations as they are the front facing and main point of contact with our customers. We are looking for someone who prides themselves on exceptional customer service and is willing to go the extra mile to ensure our customers enjoy a smooth, positive, and seamless experience. To equip you to deliver this experience, full training will be provided.

About the role

Reporting to the Branch Manager, we are seeking a CXR on a Permanent basis for our Eagle Farm branch.

Casual roles are also available for the right candidate.

In this role, your key responsibilities are:

• Provide a positive experience to our customers over the phone and in person.
• Managing car hire rental agreements – on-hire and off-hire
• Complete all associated paperwork in an efficient and timely manner
• Check vehicles in and out
• Record any vehicle damage and organize relevant maintenance checks as required.
• Sell associated rental products and services over the counter
• Refuel and move vehicles through the branch in a safe manner
• Ensure the branch is always maintained in a clean and tidy manner.
• Ensure compliance with workplace health and safety policies, rules, and guidelines always.

About you

To succeed in this role, you will have:

• Flexibility to work on a rostered system across weekdays, weekends and public holidays (essential)
• A Driver’s licence (essential), preferably an Open Driver’s licence (highly regarded)
• Computer skills are a must (essential)
• Experience in an administrative, rental, sales, or service role (highly regarded)
• Exceptional customer service and communication skills.
• Ability to prioritise and manage competing priorities.
• Problem solving skills and the ability to handle customer complaints
• Be agile and able to work at pace.
• Must have own reliable transport to and from the branch

Ready to Apply?

If you can deliver delight and sprinkle joy into every customer interaction, then hit the Apply Now button and send us your CV and cover letter. We would love to have a chat with you!

About the Role

This isn’t your typical customer service role — it’s where empathy meets commercial insight.

As our Customer Experience, Resolution & Insight Executive, you’ll own the end-to-end customer resolution process — managing escalations, driving service recovery, and uncovering insights that shape how Alpha Car Hire shows up for customers across digital, call centre, and branch operations.

You’ll be empowered to make fast, impactful decisions that balance customer satisfaction with commercial performance — helping us turn challenges into lasting loyalty.

What You’ll Do

• Lead Customer Resolution and Retention, owning and managing all escalated complaints and complex service matters end to end.
• Take accountability for Service Recovery initiatives to strengthen customer trust and long-term loyalty.
• Deliver structured insights and root cause analysis to identify systemic issues and prevent recurrence.
• Support the establishment of a Resolution Centre, including the development and formalisation of quality assurance standards and governance frameworks.
• Partner closely with Branch, Marketing, Fleet and Operations teams to ensure consistent, customer focused outcomes aligned to business objectives.

About You

You’ll thrive in this role if you’re:

• Experienced in customer service, operations, marketing or hospitality (1–3 years)
• Empathetic, composed and confident in handling complaints
• Commercially aware with strong judgement and accountability
• Data-curious with the ability to translate insights into action
• An excellent communicator, both written and verbal
• Collaborative, adaptable and proactive in driving change

A business, marketing or related degree is valued, but we value mindset and capability above all.

This role is based in our Gold Coast Office; however, we are absolutely open to chatting with great talent in Sydney and Melbourne too.

Why Alpha Car Hire?

At Alpha, we’re redefining what customer experience means in our industry - from digital journeys to in-person interactions. You’ll join a tight-knit, fast-evolving team where your insights and decisions directly shape how we serve our customers.

We offer:

• Opportunities for professional growth within our CX function
• A supportive team culture where initiative is celebrated
• National career pathways as we continue to expand
• Flexibility

Career Growth Pathways

This role is a launchpad for future CX leadership positions, including:

• Customer Experience & Retention Manager
• Call Centre & Resolution Manager
• Head of Customer Experience

Ready to create real impact?

If you’re passionate about turning challenges into customer loyalty and insights into action, we’d love to hear from you.

Apply now and help us build the next generation of customer experience at Alpha.

About the Role

This isn’t your typical customer service role — it’s where empathy meets commercial insight.

As our Customer Experience, Resolution & Insight Executive, you’ll own the end-to-end customer resolution process — managing escalations, driving service recovery, and uncovering insights that shape how Alpha Car Hire shows up for customers across digital, call centre, and branch operations.

You’ll be empowered to make fast, impactful decisions that balance customer satisfaction with commercial performance — helping us turn challenges into lasting loyalty.

What You’ll Do

• Lead Customer Resolution and Retention, owning and managing all escalated complaints and complex service matters end to end.
• Take accountability for Service Recovery initiatives to strengthen customer trust and long-term loyalty.
• Deliver structured insights and root cause analysis to identify systemic issues and prevent recurrence.
• Support the establishment of a Resolution Centre, including the development and formalisation of quality assurance standards and governance frameworks.
• Partner closely with Branch, Marketing, Fleet and Operations teams to ensure consistent, customer focused outcomes aligned to business objectives.

About You

You’ll thrive in this role if you’re:

• Experienced in customer service, operations, marketing or hospitality (1–3 years)
• Empathetic, composed and confident in handling complaints
• Commercially aware with strong judgement and accountability
• Data-curious with the ability to translate insights into action
• An excellent communicator, both written and verbal
• Collaborative, adaptable and proactive in driving change

A business, marketing or related degree is valued, but we value mindset and capability above all.

This role is based in our Melbourne Office; however, we are absolutely open to chatting with great talent in Sydney and Gold Coast too.

Why Alpha Car Hire?

At Alpha, we’re redefining what customer experience means in our industry - from digital journeys to in-person interactions. You’ll join a tight-knit, fast-evolving team where your insights and decisions directly shape how we serve our customers.

We offer:

• Opportunities for professional growth within our CX function
• A supportive team culture where initiative is celebrated
• National career pathways as we continue to expand
• Flexibility

Career Growth Pathways

This role is a launchpad for future CX leadership positions, including:

• Customer Experience & Retention Manager
• Call Centre & Resolution Manager
• Head of Customer Experience

Ready to create real impact?

If you’re passionate about turning challenges into customer loyalty and insights into action, we’d love to hear from you.

Apply now and help us build the next generation of customer experience at Alpha.

About the Role

This isn’t your typical customer service role — it’s where empathy meets commercial insight.

As our Customer Experience, Resolution & Insight Executive, you’ll own the end-to-end customer resolution process — managing escalations, driving service recovery, and uncovering insights that shape how Alpha Car Hire shows up for customers across digital, call centre, and branch operations.

You’ll be empowered to make fast, impactful decisions that balance customer satisfaction with commercial performance — helping us turn challenges into lasting loyalty.

What You’ll Do

• Lead Customer Resolution and Retention, owning and managing all escalated complaints and complex service matters end to end.
• Take accountability for Service Recovery initiatives to strengthen customer trust and long-term loyalty.
• Deliver structured insights and root cause analysis to identify systemic issues and prevent recurrence.
• Support the establishment of a Resolution Centre, including the development and formalisation of quality assurance standards and governance frameworks.
• Partner closely with Branch, Marketing, Fleet and Operations teams to ensure consistent, customer focused outcomes aligned to business objectives.

About You

You’ll thrive in this role if you’re:

• Experienced in customer service, operations, marketing or hospitality (1–3 years)
• Empathetic, composed and confident in handling complaints
• Commercially aware with strong judgement and accountability
• Data-curious with the ability to translate insights into action
• An excellent communicator, both written and verbal
• Collaborative, adaptable and proactive in driving change

A business, marketing or related degree is valued, but we value mindset and capability above all.

This role is based in our Sydney Office; however, we are absolutely open to chatting with great talent in Melbourne and Gold Coast too.

Why Alpha Car Hire?

At Alpha, we’re redefining what customer experience means in our industry - from digital journeys to in-person interactions. You’ll join a tight-knit, fast-evolving team where your insights and decisions directly shape how we serve our customers.

We offer:

• Opportunities for professional growth within our CX function
• A supportive team culture where initiative is celebrated
• National career pathways as we continue to expand
• Flexibility

Career Growth Pathways

This role is a launchpad for future CX leadership positions, including:

• Customer Experience & Retention Manager
• Call Centre & Resolution Manager
• Head of Customer Experience

Ready to create real impact?

If you’re passionate about turning challenges into customer loyalty and insights into action, we’d love to hear from you.

Apply now and help us build the next generation of customer experience at Alpha.